You haven't searched anything yet.
Description : Job Summary :
frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs, and implementation of end user computing applications and devices for Kaiser Medical groups and business partners and employees.
In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk .
For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees : 1) Incident tickets : all secondary break / fix requests for electronic desktop equipment and 2) Add / Move / change tickets : moving and installing new personal computers and / or ordering and replacing equipment for assigned areas (e.
g. building / installing computers for a new office.) Each level includes the skills and duties from the previous level.
Essential Responsibilities :
Entry level position performing standard routine and often repetitive work under supervision of other staff.
Basic Qualifications : Experience
Minimum one (1) year desktop related experience within the last 2 years, providing routine end user support ina commercial entity.
Education
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
N / A
Additional Requirements :
Preferred Qualifications :
Last updated : 2024-05-12
Full Time
Hospital
$61k-75k (estimate)
05/14/2024
05/16/2024
LOMITA, CA
>50,000
2007
THELMA NERI
$50M - $200M
Hospital
The job skills required for Desktop support include Technical Support, Service Desk, Computer Hardware, Planning, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.